SHIPPING
Within Australia:
If a product is in stock, it will be shipped out within 1-3 business days through Sendle.
Please note, some items are made to order. This is the nature of our business as we do not believe in mass production, we prefer to make and create as required. If you need your SMENA product urgently, please contact us via email.
Free Shipping within Australia on orders over $50.
$8.50 flat rate on orders below $50.
Please allow up to 10 days within Australia, some rural areas may take longer.
Once your item has been shipped, we will send you a confirmation email to notify you that your product is on its way.
International:
International orders will ship through Australian Post, and depending on the country, take approximately 20 business days. Postage cost for international orders are at a $20 flat rate fee.
We ship to all countries, but international customs duties are the responsibility of the customer. Each country has different regulations; therefore, we cannot take responsibility for withholdings or other issues due to customs.
Missing Parcels:
Please contact us if your order does not arrive and we will do our best to locate your parcel. We cannot take responsibility for lost items.
Express Delivery:
If you require speedy delivery of your order, contact us to organise express post. For all enquiries regarding shipping please email us and we will get back to you as soon as possible.
RETURNS
We want you to have the best experience at SMENA and we understand that things happen…
Our return policy lasts for 14 days, please email us for all returns/exchanges prior to sending back items.
We will let you know return address and availability of items. We suggest using trackable post for your returns, we cannot take responsibility for lost parcels.
All sales for made to order products are final.
Exchanges:
If you change your mind, we are happy to exchange an item for you, so long as it is unused/unworn and in original condition within 14 days.
Return postage will need to be covered by you, as well as postage for the replacement item.
We do not offer exchanges or refunds on sale items.
Faulty Items:
All SMENA products are handmade. We do our best to ensure that all products are of the highest quality, however there may be a fault with an item and we are committed to organising an immediate replacement product.
Contact us at info@smena.com.au as soon as possible if you receive a faulty item and we will organise return postage for you. Once order is received and inspected, we will contact you regarding refund/exchange of the item. If a refund is approved, a credit will be given via the same payment method of original order.
WARRANTY
We’re committed to making sure your bag lasts, however general wear and tear over time is not covered.
Our warranty includes repairs to problems with fabric, leather, and trims.
If damages are incurred by the user, we can offer repairs at a reasonable rate if repairs are possible. The warranty does not cover incidents such as washing your bag, negligent damages etc.
We will cover shipping costs on warranty items. Items that do not meet the warranty criteria above will be quoted a total price for shipping and repair costs. All repairs will be handled within a reasonable time. Because we are a small operation, your repair may be subject to delays or slowdowns depending on the time of year.
